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Refunds & Returns

I Need To Make A Return?

Hopefully you love everything you purchase with us, however, if something does not work out, we’re here to help! If you have any questions please contact us at www.theflordesol.com.

Alternatively, you may also still return your order to us without using our portal by contacting us by email/phone: sales@theflordesol.com or (208) 922-7327 ext. #1. 

  • Before making a return please read our policy to ensure that your items meet the guidelines.

  • Include your slip that arrived in your package in with your return. In the event you do not have the slip that came with your order, please write the name you placed the order under on a slip of paper and include that in with your return.

  • Mail the return to the address on the slip included with your order. The address is: 

    Flor de Sol
    372 S. Eagle Rd, Suite #376
    Eagle, ID 83616


You can mail the return through UPS, FedEx, or USPS
Please allow 15 days from the date we receive the return for us to process it.

 

How Do I Return Or Exchange My Item? 

  • Follow the link to the Returns Manager Portal, found here: Customer Service Portal

  • Type in the e-mail address attached to the order you want to return, and the order number.

  • Select the items you would like to return, and what type of credit you would like to receive (refund or store credit)

  • Shipping cost for customers returns will be the customers responsibility.  Please note, original shipping charges are also not refundable.

  • Currently, returns from multiple orders cannot be combined into one return package.

  • We approve requests Monday through Friday, from 10 a.m. to 4 p.m. MST. You will also be contacted by e-mail when your return is processed!

 

Flor de Sol Boutique’s

Return, Refund, Shipping Or Exchange Policy And Guidelines

  • We are able to cancel an order only if it has not already been fulfilled and shipped from our warehouse. If you wish to cancel a previously placed order, please call our customer service department to see if it is not too late to cancel at (208) 922-7327 ext. #1. In the event that the order cannot be cancelled, you are able to return the order for a full refund (less shipping cost). For a full refund on a non-sale purchased item price, please make sure your return is postmarked within 14 days of order date. 
  • NO RETURNS ON SALE ITEMS, CLEARENCE ITEMS. JEWELRY, PURSES, ACCESSORIES, INTIMATES, LEGGINGS AND GIFT CARDS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS. 
  • Worn, washed, and/or damaged items will not be accepted for return. Original tags must be attached & intact. 
  • Shoe returns: Shoes must be shipped back in the original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.

  • For defective item claims: contact us within 3 days of delivery date.

  • Refund or Store Credit: Returns must be postmarked within 14 days of order date. Any returns after the 14 day return policy, will be charged a 30%restocking fee for the items being returned.

  • Store Credit Only: Returns must be postmarked within 14 days of order date.

  • Exchanges: We cannot guarantee exchanges (or holds), due to limited inventory.If you would like a different size or color, we suggest ordering the new item and returning the original item. A refund/store credit for the original item will be issued depending on the postmarked date of the returned item (excludes Final Sale items, Discounted items and Clearance items).

  • All shipping fees for returns or exchanges are non-refundable. Customers are responsible for return fees. 
  • We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays. If you need to receive your package by a specific date, you can always contact customer service for help in choosing the best shipping method to receive it on time! We do not ship on Saturdays or Sundays.

  • Returns that do not meet our guidelines will be sent back at your own expense. You have the option to apply return shipping costs on your credit card or have the item(s) sent back in a future purchase.

  • We hold unacceptable returns for 30 days. After 30 days, the items will be donated to charity. 
  • Gift Cards (Store Credit): Are non-refundable and will be sent via email. 

  • Flor de Sol Is Not Responsible For Packages That Are Lost Or Not Delivered To Correct Shipping Address.

 

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